Terms of service

Terms of Service

Last updated: September 19, 2026

Welcome to Velvet Oud. These Terms of Service govern your use of www.velvetoudstore.com and your purchase of products from our store. By accessing our website or placing an order, you agree to these terms.

1. Online Store Terms

By using this website, you confirm that you are at least the age of legal majority in your country or place of residence, or that you have permission from a parent or legal guardian.

You must not use our products or website for any unlawful or unauthorized purpose, or violate any applicable laws.

2. Products and Availability

We make every reasonable effort to display product descriptions, images, colours, sizes, and prices accurately. However, the appearance of colours may vary depending on your device or screen.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse an order when reasonably necessary.

3. Prices and Payments

All prices are displayed in UAE dirhams (AED) unless otherwise stated. Prices, promotions, and product availability may change without notice.

You agree to provide current, complete, and accurate billing, payment, and contact information when placing an order.

4. Orders

Receiving an order confirmation does not necessarily mean that your order has been accepted. We reserve the right to cancel or refuse an order because of product availability, payment issues, suspected fraud, incorrect pricing, or inaccurate customer information.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

5. Shipping and Delivery

Shipping and delivery estimates are provided in good faith but are not guaranteed. Delays may occur because of courier operations, customs procedures, incorrect delivery information, weather conditions, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

6. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy. Please review that policy before placing an order.

7. Product Use

Perfumes and fragrance products must be used according to their instructions and for their intended purpose. Customers are responsible for reviewing the product information and ingredients and for discontinuing use if irritation or an allergic reaction occurs.

Velvet Oud is not responsible for reactions caused by individual allergies, sensitivities, misuse, or failure to follow the product instructions, to the extent permitted by applicable law.

8. Intellectual Property

All content on this website, including the Velvet Oud name, logo, product photographs, graphics, designs, text, and branding, is owned by or licensed to Velvet Oud and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission.

9. Prohibited Uses

You may not use this website:

  • For unlawful, fraudulent, or abusive activities.
  • To submit false or misleading information.
  • To interfere with the website’s operation or security.
  • To transmit viruses, malicious code, or harmful content.
  • To collect or misuse another person’s personal information.
  • To infringe our rights or the rights of others.

10. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery companies, and external websites. We are not responsible for third-party content, policies, availability, or actions. Your use of those services may be subject to their own terms and policies.

11. Limitation of Liability

To the extent permitted by applicable law, Velvet Oud will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or products.

Nothing in these terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.

12. Privacy

Your submission and use of personal information through our store are governed by our Privacy Policy.

13. Changes to These Terms

We may update these Terms of Service from time to time by publishing the revised version on this website. Changes take effect when published unless otherwise stated. Your continued use of the website after an update constitutes acceptance of the revised terms.

14. Governing Law

These terms are governed by the applicable laws of the United Arab Emirates, without limiting any mandatory consumer rights that apply to you.

15. Contact Information

For questions about these Terms of Service, contact us at:

Velvet Oud
Website: www.velvetoudstore.com
Email: info@velvetoudstore.com